Terms and Conditions

These terms and conditions (“Terms” or “Terms and Conditions”) together with the policies (“Policies”) listed on the website at www.health-success.co.uk (the “Website” or “Site”) outline the rules for the use of the Website, the products purchased (“Products”) and the therapy services (“Sessions” or” Therapy” or “Therapy Sessions”) provided by Diane Beck NLP Hypnotherapist and Coach (“Therapist” or “Coach” or “Diane Beck”) accessed by any means.  

DB Creative Development Ltd ((trading as “health-success”) “Us” or “Our” or “We”), a company registered in England and Wales with Company number 07702106 and with registered address at Regency Court, 62-66 Deansgate, Manchester, M3 2EN (“The Company” or “Health- Success”) provides the Website, the Products and the Sessions to you (“You” or “Client” or “User”).

By accessing the Website, purchasing the Products or engaging in the Therapy Sessions you accept these Terms and agree to be bound by them and all Policies posted on our Site.  

If you do not accept the Terms and Policies, you should leave the Site immediately

DISCLAIMER

The information posted on the Website and provided in the Products or during any of the Therapy Sessions is not intended to be a substitute for professional medical advice, diagnosis, or treatment. 

Always seek the advice of a medical professional in order to address your specific questions and concerns. 

This Website, the Products and the Therapy Sessions do not offer medical advice, or attempt to diagnose or treat any problem or condition. All information provided in or through the Site, in the Products or during any of the Sessions is provided in good faith and provided for information and educational purposes only. Health Success does not make any warranties about the completeness, reliability and accuracy of this information.

GENERAL 

This Website may include website links to other external websites. These links are provided for you in order to help you find other relevant websites that may be of interest to you, services or products that may be of use or interest. It is your responsibility to decide for yourself whether any other these sites or services are suitable for your purposes. We are not responsible for these websites or information they contain, practices, opinions or data protection.

This Website contains original material which may include text, moving images, photographs and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by the Company or have been licensed to it by the owner(s) of those rights. You may not broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this Website unless clearly stating the original source and with prior written permission from the Company. These restrictions apply in relation to all or part of the material on the Site, all methods of conducting the Sessions and all information provided in any Products. You must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the Website; link to this Website; assume logo or branding or name without our express written consent. You must adhere to use the Website, the Products and engage in the Sessions as directed.

THERAPY SESSIONS

It is paramount that Clients agree and accept that Therapy Sessions, the information provided on the Site and any Products provide no guarantees of any particular results. If you do not agree, you should leave the Site immediately and make no further use of the Products or Sessions. Clients should ensure they ask all relevant questions they have about the Products or Sessions to the Therapist before purchasing any Session or Product.

Therapy Sessions are a designated amount of time spent with the Therapist who will apply their chosen method of therapy application and modality in order to address a particular problem (“Problem”) that a Client may have and wants to work on with the Therapist. Working with the Therapist, the Client will set an intention to achieve a desired outcome (“Goal” or “Desired Outcome”) as a result of the Therapy Sessions. A modality (“Modality”)   isa model of study for therapeutic application. Havening is an example of a modality, as is TFT and they may be combined or used separately and required specific study in and of themselves.

A pre-session questionnaire (“Pre-Session Questionnaire” or “Questionnaire”) or in-take form (“In-Take form”) is required to be completed before commencement of any Therapy Session. This information is required for the Therapist to carry out the Sessions. The submission of the Questionnaire and or the acceptance of a Session with Health-Success means that you have accepted these Terms and Conditions in their entirety and the Privacy Policy and all other terms listed on the Site.  Failure to complete the Pre-Session Questionnaire and submit to the Therapist within 48 hours of the start of a Session may result in cancellation of the Session and forfeit of any deposit paid. This is at the discretion of the Therapist. 

The Client agrees to provide the Therapist with all Pre-Session Questionnaires, completed to the best of their ability in the manner and format the Therapist requires it. No handwritten posted notes can be accepted as part of the Pre-Session Questionnaire. The Therapist requires the Client to observe this request and make the Therapist aware of any complications to the provision of the required written work. Other pre-session work may be asked to be in the form of a diary of a habit, note taking around the Problem or carrying out a physical task related to the Client’s Problem.

The Therapist will only work on one Problem per Session unless otherwise agreed in writing prior to the Session between the Therapist and the Client. A Client may not enter a Session changing the agreed Problem or adding more to be worked on with the Therapist in addition to what was agreed.

The Therapist is not required under any circumstances to go beyond the arranged Session finishing time and will terminate the Session at the end of the arranged time. The Therapist is not required to continue the Sessions if the Client has not reached their Goal. It is not the responsibility of the Therapist to achieve the Desired Outcome for the Cient and the Client takes full responsibility for achieving this and works with the help of the Therapist.

The length of any Session is at the discretion of the Therapist.

The Therapist requires the Client to be truthful during Sessions and act in good faith.

By partaking in any Session, you agree to the fair treatment of the Therapist. The Therapist must be free to conduct Sessions without the risk or threat of violence, abuse, threats or vandalism. Any abuse, whether verbal or otherwise of the Therapist will result in cancellation of your Session and any remaining Sessions and forfeit of any fees paid. Health-success also reserve the right to take any incidents of abuse further and seek legal recourse where necessary. 

BOOKINGS

Bookings can only be made on the phone calling either Manchester 0161 949 8181 or London 0207 118 3738 or a Session can be arranged via an email from the Site health-success.co.uk and you will receive an invoice once your booking has been received. A Session will only be deemed booked once payment has been made in accordance with these Terms. 

PAYMENT 

All sessions are to be paid for in full at least 48 hours before any scheduled Therapy Session unless an alternative payment plan is agreed between the Therapist and the Client. The Client agrees to contact the Therapist as soon as reasonably practicable in the event that there will be a delay to payment. Failure to do so could result in cancellation of the Session. 

If we do not receive payment in full prior to the start of a Session we will assume you do not wish to commit to the appointment and will cancel and/or give the appointment to another client. You will be required to rebook.

Bank transfer payments must clear at least 48 hours before the start of a Session. 

Fees may be subject to addition of VAT that you will be made aware of at the time of booking. If you require an email copy of your invoice please specify at the time of booking.

Due to a commitment of a full day with the Therapist, full day Sessions such as Life Coaching Foundation day and Breakthrough Days (for complex or long-standing issues) require a non-refundable 20% deposit. Deposits are always required for Breakthrough Sessions and security on London sessions. If you accept the Session you accept all Terms and Conditions of the Site. All deposits are non-refundable.  Any remaining fees are non-refundable if a Session is cancelled  later than 72 hours before  the Session start time. Once a program or Session commences or it is non-refundable. 

The Therapist reserves the right, in their sole discretion,  to require any Client to  pay for a Session in full at the time of booking. 

If Health-Success for whatever reason cancels a Session you will receive a full refund or offer to rearrange the Session to your preference. Your deposit is non-refundable in the event that Health-Success cancels a Session.

If you cancel or rebook a Session, your deposit will be forfeited. 

Postponed and re-booked Sessions made within 72hrs of the Session start time that are accepted and moved to a new date by the therapist will lose the right to any future refund. The new booking slot may be subject to a rebooking fee. Any new booking fee will be due no later than 72hrs prior to the new Session start time. If you fail to pay the rebooking fee by the Session start time, you will lose the Session and all previous monies will remain non-refundable.

It is at the therapist’s discretion whether to accept late payment prior to a Session start time. Payments are not accepted during or after a session in any circumstances.

Unpaid funds may be referred to a collection agency. You will receive written notification of this action outlining instructions.

LIABILITY

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Website and the use of our Website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). 

Health-Success Therapist Diane Beck will use reasonable care and skill in providing the Sessions that you choose. Neither the Therapist nor the Company accepts any liability in relation to the Therapy and Modalities used in any Session and on this Website. Neither the Company nor the Therapist accepts any liability in relation to any of the recordings or correspondence provided on the Site or in the Products and it is up to the discretion of the User to determine if they are appropriate.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these Terms and Conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the Terms and Conditions or in relation to the subject matter of the Terms and Conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information on the Website is provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

INDEMNITY
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms.

REFUND, CANCELLATION AND 48-HOUR POLICY

Break-through full days of work, which are up to 8hrs of work, will be full refunded (less deposit) only when cancelled at least 48hrs before commencement of the day of arranged work. The follow up chat cannot be exchanged for money or another session and must be taken within 2 weeks of the breakthrough session at the slots suggested by the Therapist and accepted by you when arranging the breakthrough session day or thereafter and is up to the Client to request. It is part of the recommendation for the Therapist to follow up with you afterwards but your responsibility to act to arrange such session. If the appointment is rebooked it may be subject to a room rebooking fee, payable by the Client that will be explained to you at the time of rebooking. If you accept the rebooking fee which will also be sent to you by email, then that money is required no later than 48hrs prior to the session start time.

For Breakthrough Days, a non-refundable deposit must be paid within 24 hours of booking in order to secure the slot. Payment of the remaining fees must be paid 48 hours in advance of the arranged Session start time. If the time periods for payment are not adhered to, the Session will be cancelled and deposit forfeited. 

For regular sessions (outside the Break-Through day bookings) that include the 2 hour and 4hr slots, the payment must be made 48 hours prior to the time of the appointment, that if cancelled over 48 hours in advance a full refund will be given. If cancelled within 48 hours, a 50% refund will be given. Within 24 hours cancellation no refund will be given. Catch up chat is not part of the breakthrough process. It is complimentary

If you cancel a Breakthrough day more than 48 hours prior to your appointment you lose the initial deposit only and are refunded any other monies you may have paid. If you only paid the deposit no refund of any further money will be made. In all cases any cancellation or moving of a Breakthrough days results in the loss of the initial deposit. 

The Therapist reserves the right to terminate any Session earlier than previously arranged. If the Therapist and the Client agree the Problem has reached a satisfactory resolution in advance of any pre-arranged and pre-paid for Sessions, the remaining Sessions will be terminated and, for the avoidance of doubt, no refund for the remaining sessions will be given. 

The therapist reserves the right to terminate the Session if the Therapist in their sole discretion does not consider Therapy in the best interests of the Client and the Therapist reserves the right to not to disclose the reason for cancellation.  For the avoidance of doubt, no refund will be given in this instance.

All cancellations must be in writing to [email protected] For the avoidance of doubt, a cancellation notice must be received by the Therapist for it to constitute cancellation. It is the client’s responsibility to ensure any cancellation notice reaches the Therapist within the time period and that the Therapist has acknowledged receipt.  A series of sessions invoiced together of a set of hours are 1 session and treated as 1 session. This session may be split over two consecutive days but is treated as one session. If a client fails to attend one of the appointments they will not receive a refund.

LATENESS

You are paying for the time with the Therapist and you agree that arriving for the Session and to the Session venue is your sole responsibility. The Session will be terminated if the Client arrives over 30 minutes late to a Session. The 48 hour cancellation policy is strictly enforced and under no circumstances will a refund be granted for Sessions cancelled with less than 48 hours’ notice before the start of a Session. If a Client arrives late to a Session, a Client will not receive an extension of the agreed time nor will they be offered or entitled to a rearranged Session and all terms and conditions relating to conduct, Session termination and working relationship will apply.

ACCEPTED METHODS OF PAYMENT

The Therapist accepts Bank Transfer which is the preferred method, or debit or Credit Card payment. Call 0207 118 3738 to make a secure card payment. We do not retain this financial data and it is encrypted on entry.

Cash as a general rule is not accepted unless express discussion and permissions have been granted at the discretion of the Therapist.

EMERGENCY SESSIONS

Fees for Sessions arranged within a 24hour period of the Session start time must be paid within an hour of booking. Payment can be taken over the phone. Failure to comply with these requirements will result in the Session being cancelled.

CONFIDENTIALITY AND HEALTH & SAFETY

The Therapist agrees to confidentiality between the Client and the Therapist. Please refer to the full Privacy Policy for details of how your personal information will be handled by the Company and the Therapist.

You are not permitted to record the Session or phone calls unless you have written consent by the Therapist. The Therapist also requires confidentiality of the client and in no circumstances is the client permitted to disclose written, recorded or distributed correspondence of the Session, Pre-Session Questionnaire or any post Session materials provided to the Client without the express written consent of the Therapist. Any correspondence between the Therapist and the Client and all Therapy materials and application is only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is provided in context with the Session and must not be used otherwise.

VARIATION
We may revise these Terms from time-to-time. Revised Terms and Conditions will apply to the use of our Website from the date of the publication of the revised terms and conditions on our Website. Please check this page regularly to ensure you are familiar with the current version.

ASSIGNMENT
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

SEVERABILITY
If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS
These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.

LAW AND JURISDICTION
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

REGISTRATIONS AND AUTHORISATIONS
We are registered with Companies House as a Private Company Limited by Shares.

Therapist for Health-Success,  Diane Beck is a CNHC, MNCH (Registered) Hypnotherapist, NLP Master Practitioner, Master Coach and Havening Techniques ® Practitioner. In the media Diane has appeared on BBC Radio recently as an invited expert to discuss positivity and change for 2017. Diane has also appeared in Psychologies Magazine and is a Your Tango ‘featured expert’.

INTELLECTUAL PROPERTY RIGHTS

All rights contained in any information contained within the Website including any methods of conducting the Sessions (including any hypnotherapy techniques) and any information provided in any Products are owned by Diane Beck. All information contained on this Website is the intellectual property of Diane Beck and the directors of the Company. You must not copy, reproduce or tamper with any of the information or recordings or images on this Website without prior written consent from Diane Beck at Health-Success.

If you have any queries regarding any of the information contained within our Terms, please contact us using the details listed below:

Name: Diane Beck

Email: [email protected]

Last Updated: April 2021