Terms and Conditions
Fees:
Session Fee: Standard Sessions slots are 2hrs though clients can resolve issues well within that time, 2hrs gives us substantial time to work together.
London Fees for Holborn and Marylebone:
- London £265 per standard session.
- Online (Skype/Zoom) £210 per session, up to 2hrs
- Smoking cessation both Manchester and London a double session required equalling 4hrs in total so price is relative to location.
- Complex addictions are 6hrs or a Breakthrough Program of twelve hrs of work.
- London ‘Breakthrough’ session for deep changes, All Day Therapy and Coaching Sessions +catch-up session £1700 in the office (20% deposit on booking required the remainder 3 days prior).
- Online Breakthrough is £1400 12hrs of the same process split over flexible slots across a month. To be completed a month from when we commence the initial session.
- Light Therapy – Photobiomodulation – Laser Light Therapy (increases cellular ATP level for body healing) London ££150 per hour of laser light therapy.
- Life, Health, Career or Relationship Coaching Package – London £1700 8hrs full day in the office with me one to one to clear deeper issues, plus
- 4hrs (flexible coaching session time on Skype) to use within 2 months
Manchester Fees, Central Manchester Bridge Street Chambers
- Manchester £210 per standard session in the office.
- Online (Skype/Zoom) £210 per 2hrs
- Smoking Cessation Manchester 4hrs £420 or online from your home which is highly effective.
- The Breakthrough Program. Manchester office initial full day of work 1:1 the ‘Breakthrough’ Therapy and Coaching 8hrs Plus 4hrs of flexible coaching time via Skype. £1500 (20% deposit required on booking then the remainder 72hrs prior to the session)
- Online Breakthrough is £1400 12hrs of the same process split over flexible slots across a month. To be completed a month from when we commence the initial session.
- Light Therapy – Photobiomodulation – Laser Light Therapy (increases cellular ATP level for body healing) London £125 per hour of light therapy.
- Life, Health, Career, Relationship Coaching Package – Manchester £1500 which includes a full day working 1:1 with me plus
- 4hrs (flexible 1hr coaching sessions over Skype) to use within 2 months.
- follow up coaching hrs are £110 per session.
All sessions are to be completely paid for 2 days before unless a payment plan is agreed.. Always contact me to tell me of any delays. Failure to pay could mean you lose the session so please read the terms below which you agree to when you book and on completing the intake form.
Please note for future reference, fees may be subject to addition of VAT that you will be made aware of at the time of booking. If you require an emailed invoice please say so at the time of booking.
- Deposits: Due to a commitment of a full day with me, full day sessions such as Life Coaching Foundation day and Breakthrough Days (for complex or long standing issues) require a non refundable 20% deposit. Deposits are always required for Breakthrough Sessions and security on London sessions. If you accept the session you accept all terms and conditions. All deposits are non-refundable and remaining fees are non-refundable no later than 72 hours of the session start time. Once a program commences or it is within 72hrs of the session start time it is non refundable.
- If Health-Success for whatever reason cancels the appointment you will receive a full refund or offer to rearrange the session to your preference. Your deposit is non refundable as it holds time out of the diary. If you cancel and rebook, your deposit will be forfeit. See below for rebooking fees. If the therapist cancels your session within 48hrs of the session you lose all funds if that reason is because you have failed to provide requested in-take form or Pre-Session Questionnaire information or, you have been abusive to staff or the therapist. See full terms below. If the therapist cancels the session for their own personal reasons you will be offered a refund or a new date for the session and the 72hr policy will stand for that session.
- Postponed and Re-booked sessions made within 72hrs of the session start time that are accepted and moved to a new date by the therapist will lose the right to any refund as the original date for refund will have passed. The new booking slot may be subject to a rebooking fee such that if you accept the rebooked date, any new booking fee will be due no later than 72hrs prior to the new session start time. If you fail to pay the rebooking fee by the session start time, you will lose the session and all previous monies will remain non-refundable.
- You are required to provide the New Client Questionnaire responses no later than 48hrs prior to the booked session. Failure to do so will result in you losing the agreed session. This information is required for the therapist to carry out the service and is also a document where you are required to acknowledge that you accept the terms and conditions and the privacy policy. The submission of the questionnaire and or the acceptance of a session with Health-Success means that you have accepted our terms and conditions and those in the privacy policy which is also in communication in our email signature and clearly found on this website.
- You may be required to pay for a session in full at the time of booking.
- Unpaid funds may be referred to a collection agency and we always take action on non payment. You will receive written notification of this action outlining instructions.
- All information contained within the website are the copyright of Diane Beck. All information contained on this website is the intellectual property of Diane Beck and the directors of the company. You must not copy, reproduce or tamper with any of the information or recordings or images on this website without prior written consent from Diane Beck at Health-Success.
User Access to the website and content
Client Terms and Conditions
A. Jurisdiction
…cont
Cancelling a breakthrough day up to 48hrs in advance and over 24hrs: If you cancel a Breakthrough day over 48hrs prior to your appointment you lose the initial deposit only and are refunded any moneies in addition you may have paid. If you only paid the deposit no refund of any further money will be made. In all cases any cancellation or moving of a Breakthrough days results in the loss of the initial deposit. If cancelling within a 48hr period you forfeit all the fee and will be required to pay in full for the session if that remains unpaid. This may be passed to a collection agency if the date of non payment goes past a 7day post session threshold.
Cancelling or ‘Moving’ a Breakthrough Day Within 48hrs cancellation: NO Refund will be given in any circumstance. A new date for the session may be given at the discretion of the therapist and may also be subject to a new room booking fee. You forfeit any 48hr cancellation policy rights on this session and the original 48hr deadline for the initial session still stands.
3. Refund
1.The client is eligible for a refund if the client cancels or rearranges prior to exactly 48hrs prior to the arranged session. To avoid any doubt 48hrs is exactly 48hrs so in this example if a session is booked for Wednesday at 5pm the 48hrs prior to this session would be 5pm on the preceding Monday. The client will not receive a refund of any monies for any session cancelled within 48hrs prior to a session. In all cases the client will effectively have paid for the session slot. If written cancellation is received within the 48hrs prior to the booked session the client has no claim to this session time and the therapist then reserves the right to offer that time slot to other clients and may book that time slot with another client. The client may not re-book that time slot once written cancellation has been received. At the discretion of the Therapist you may be offered another session in either Manchester or London if a suitable slot is agreed between the therapist and the client and is also available within the following 7 days form the cancelled session. If no suitable and agreed session is available you will not receive a rearranged session and you will not be eligible for a refund.
3.I reserve the right to terminate a session without refund if I consider you a personal risk to myself or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any monies for any time with the Therapist or remaining time of the booked session. The therapist receives the right to protect the interests of the business and their personal safety and will terminate the session with the client if the business is compromised by the client in any way without refund to the client.
4.The therapist reserves the right to terminate the session if the Therapy is not considered in the best interests of the client and the Therapist reserves the right to not to disclose the reason why and in these circumstances no refund will be given.
5.The length of the appointment is at the discretion of the therapist. Although scheduled for a specific length of time, if the Therapist considers it is appropriate to end the session the Therapist reserves the right to do so. The Therapist can terminate the session if they consider that it is not in your best interests to continue with the session and the therapist is not required to say the reason why.
5.Accepted methods of Payment
The Therapist accepts Bank Transfer which is the preferred method, or debit or Credit Card payment at a small fee of 3.4% plus 20p per card transaction which can be taken over the phone at the time of booking or at least 48hrs prior to the appointment. Call 0207 118 3738 to make a secure card payment. We do not retain this financial data and it is encrypted on entry.
Cash as a general rule is not accepted unless express discussion and permissions have been granted at the discretion of the therapist.
Bank Transfers must clear by a deadline of 48hrs prior to the agreed appointment time and are only payable to the account detail you will receive by email. If in doubt, call us on 0207 118 3738.
6.Short Notice emergency sessions
Fees for Sessions arranged within a 24hour period of the session time full fees must be paid and reach our company bank account within an hour of booking. Payment can be taken over the phone. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other clients to book and may be directly offered to a client on the Waiting List.
It is at the therapist’s discretion whether to accept late payment prior to a session. Payments are not accepted during or after a session in any circumstances.
Late Payments
E. Cancellation
Cancellation must be made in writing 48 hours before a session for a refund in full. 48 hours is exactly 48 hours prior to the. arranged time – e.g. an appointment arranged for 2pm Thursday must be cancelled by 2pm the Tuesday before. Any cancellations within the 48 hours period will incur session charge of monies paid. Cancellations and rearranging of a session must be made in writing by email to dia[email protected] or the Health-Success therapist with which you made the booking. A series of sessions invoiced together of a set of hours are 1 session and treated as 1 session. This session may be split over two consecutive days but is treated as one session. If a client fails to attend one of the appointments they will not receive a refund. If a client fails to give 48hrs notice in writing for the appointment times they will not receive a refund of any amount of remaining time nor will they be eligible to rearrange. You may not be offered another session and the Therapist may terminate the working relationship with the client at the discretion of the Therapist. If you wish to reschedule a booking this must be requested by email to the therapist with whom you made the session booking. This must be made 48hours before the start time of the booked session.
Rescheduling before the 48 hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.
F. Confidentiality and Health & Safety
1.The Therapist agrees to confidentiality between the client and the therapist. Please refer to the full Privacy Policy for details.
2. You are not permitted to record the session or phone calls unless you have written consent by the Therapist of Health-Success. The Therapist also requires confidentiality of the client and in no circumstances is the client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post session without the express written consent of Diane Beck. The correspondence and all therapy and coaching advice and application is only permitted to be used by the client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context which could mislead or damage the reputation of Health-Succes or DB Creative Development Ltd. The use of material, coaching or recorded material issued outside the session time is for the sole use of the client for whom it was written and intended. Health-Success will not be held responsible for the use or misuse of any such material.
3.Any material created by Health-Success and DB Creative Development Ltd is the intellectual property of Diane Beck who holds the copyright. The Therapist owns the rights to any recorded material created for the client and requires written consent for any recorded or written materieal to be used in any circumstances other than the purpose of intended use. The client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Therapist and the Client or issued by the Therapist to the client. The client agreed to use the material as directed by the Therapist.