…cont

Cancelling a breakthrough day up to 48hrs in advance and over 24hrs: If you cancel a Breakthrough day over 48hrs prior to your appointment you lose the initial deposit only and are refunded any moneies in addition you may have paid. If you only paid the deposit no refund of any further money will be made. In all cases any cancellation or moving of a Breakthrough days results in the loss of the initial deposit. If cancelling within a 48hr period you forfeit all the fee and will be required to pay in full for the session if that remains unpaid. This may be passed to a collection agency if the date of non payment goes past a 7day post session threshold.

Cancelling or ‘Moving’ a Breakthrough Day Within 48hrs cancellation: NO Refund will be given in any circumstance. A new date for the session may be given at the discretion of the therapist and may also be subject to a new room booking fee. You forfeit any 48hr cancellation policy rights on this session and the original 48hr deadline for the initial session still stands.

3. Refund

1.The client is eligible for a refund if the client cancels or rearranges prior to exactly 48hrs prior to the arranged session. To avoid any doubt 48hrs is exactly 48hrs so in this example if a session is booked for Wednesday at 5pm the 48hrs prior to this session would be 5pm on the preceding Monday. The client will not receive a refund of any monies for any session cancelled within 48hrs prior to a session. In all cases the client will effectively have paid for the session slot. If written cancellation is received within the 48hrs prior to the booked session the client has no claim to this session time and the therapist then reserves the right to offer that time slot to other clients and may book that time slot with another client. The client may not re-book that time slot once written cancellation has been received. At the discretion of the Therapist you may be offered another session in either Manchester or London if a suitable slot is agreed between the therapist and the client and is also available within the following 7 days form the cancelled session. If no suitable and agreed session is available you will not receive a rearranged session and you will not be eligible for a refund.

2.The Therapist reserves the right to terminate the session earlier than arranged. If the therapist and the client agree the problem has reached a satisfactory resolution of the problem that the client booked the session for then the client will not receive a refund of any monies for the remaining time and the session will be finished early. You will be made aware of a realistic time frame based on previous appointments with other clients and the Therapist will arrange the appropriate time slot from the estimation according to previous experience.  You will not be made to expect that the problem will require more time than the Therapist deems necessary from previous experience with other clients. Sometimes a client requires more time or less time than expected and this in most cases can only become known in a session when working with the client and Therapist. If you are in any doubt or have any questions relating the the agreed time slot you must raise the appropriate questions with the Therapist prior to booking the arranged session. You are not entitled to any refund or any monies for any remaining time if a session finishes earlier than booked and arranged in any circumstances including those that are out of the control of the therapist or the client. Whether the session is ended earlier or extended, the consultation fee remains the same.

3.I reserve the right to terminate a session without refund if I consider you a personal risk to myself or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any monies for any time with the Therapist or remaining time of the booked session. The therapist receives the right to protect the interests of the business and their personal safety and will terminate the session with the client if the business is compromised by the client in any way without refund to the client.

4.The therapist reserves the right to terminate the session if the Therapy is not considered in the best interests of the client and the Therapist reserves the right to not to disclose the reason why and in these circumstances no refund will be given.

5.The length of the appointment is at the discretion of the therapist. Although scheduled for a specific length of time, if the Therapist considers it is appropriate to end the session the Therapist reserves the right to do so. The Therapist can terminate the session if they consider that it is not in your best interests to continue with the session and the therapist is not required to say the reason why.

5.Accepted methods of Payment

The Therapist accepts Bank Transfer which is the preferred method, or debit or Credit Card payment at a small fee of 3.4% plus 20p per card transaction which can be taken over the phone at the time of booking or at least 48hrs prior to the appointment. Call 0207 118 3738 to make a secure card payment. We do not retain this financial data and it is encrypted on entry.

Cash as a general rule is not accepted unless express discussion and permissions have been granted at the discretion of the therapist.

Bank Transfers must clear by a deadline of 48hrs prior to the agreed appointment time and are only payable to the account detail you will receive by email. If in doubt, call us on 0207 118 3738.

6.Short Notice emergency sessions

Fees for Sessions arranged within a 24hour period of the session time full fees must be paid and reach our company bank account within an hour of booking. Payment can be taken over the phone. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other clients to book and may be directly offered to a client on the Waiting List.

It is at the therapist’s discretion whether to accept late payment prior to a session. Payments are not accepted during or after a session in any circumstances.

Late Payments

In almost all cases, sessions will be cancelled if payment isn’t received 48hrs prior to the session. In the rare circumstances where there was a basis of trust between client and therapist that the client would pay and the client fails to pay within a reasonable time having agreed to these terms, then that debt will be recovered by other means. All late payments will be escalated to a debt recovery process. You have 7 days from the session  you failed to provide payment for to pay or this will be actioned. You will receive written notices.

E. Cancellation

Cancellation must be made in writing 48 hours before a session for a refund in full. 48 hours is exactly 48 hours prior to the. arranged time – e.g. an appointment arranged for 2pm Thursday must be cancelled by 2pm the Tuesday before. Any cancellations within the 48 hours period will incur session charge of monies paid. Cancellations and rearranging of a session must be made in writing by email to [email protected] or the Health-Success therapist with which you made the booking. A series of sessions invoiced together of a set of hours are 1 session and treated as 1 session. This session may be split over two consecutive days but is treated as one session. If a client fails to attend one of the appointments they will not receive a refund. If a client fails to give 48hrs notice in writing for the appointment times they will not receive a refund of any amount of remaining time nor will they be eligible to rearrange. You may not be offered another session and the Therapist may terminate the working relationship with the client at the discretion of the Therapist. If you wish to reschedule a booking this must be requested by email to the therapist with whom you made the session booking. This must be made 48hours before the start time of the booked session.

Rescheduling before the 48 hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.

F. Confidentiality and Health & Safety

1.The Therapist agrees to confidentiality between the client and the therapist. Please refer to the full Privacy Policy for details.

2. You are not permitted to record the session or phone calls unless you have written consent by the Therapist of Health-Success. The Therapist also requires confidentiality of the client and in no circumstances is the client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post session without the express written consent of Diane Beck. The correspondence and all therapy and coaching advice and application is only permitted to be used by the client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context which could mislead or damage the reputation of Health-Succes or DB Creative Development Ltd. The use of material, coaching or recorded material issued outside the session time is for the sole use of the client for whom it was written and intended. Health-Success will not be held responsible for the use or misuse of any such material.

3.Any material created by Health-Success and DB Creative Development Ltd is the intellectual property of Diane Beck who holds the copyright.  The Therapist owns the rights to any recorded material created for the client and requires written consent for any recorded or written materieal to be used in any circumstances other than the purpose of intended use. The client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Therapist and the Client or issued by the Therapist to the client. The client agreed to use the material as directed by the Therapist.